Shipping & Returns
All orders will be shipped USPS Priority Mail , Parcel Post , UPS Ground or Fed Ex
Payments- We accept major credit cards (Visa, Master Card) which are processed securely through Card Services International. We also accept Pay Pal.. If using Pay Pal you do not need a Pay Pal account to complete your order. You can also pay using Google Checkout.
If you would prefer to pay by check or money order or place your credit card order over the phone you can reach us at( 845) 313-2371.
*Please note all made to order items such as bedding and furniture will be charged to your card at time of order.
Your order will usually ship within 3-4 business days if in stock, but may take up to 2 weeks for some orders & out of stock items. We will notify you of out of stock items and of any delays.
Some items may be shipped directly from the manufacturer.
Standard Shipping Time
Once shipped Transit time is usually 3 - 7 business days depending on where you want the package delivered.
USA Standard Shipping Costs:
Shipping costs are calculated at the time of check out according to your order total as follows:
Free Shipping On All orders over $100.00 (Shipping to the US Only (lower 48 states)
* Because of their heavy weight, some orders for larger items and multiple amounts of cleaning products in one order may require additional shipping charges. If your order contains both bulk cleaning products and other items you will still be charged our regular shipping fees for the other items ordered. The bulk cleaning supplies have shipping included already.
Tax - New York customers will be charged 7.5% sales tax.
Sending a Gift - If you would like a gift card placed in with your order just put the information in the comments box at checkout and we will be happy to include your message on a gift card.
Refunds on Product Returns
We will be happy to refund you for your order if you choose to return your order within 30 days of receipt. The items MUST be un-used and in good re-sellable condition. You will be refunded for the cost of the items less shipping. Be sure to E-Mail email@example.com for return instructions. Should the return be due to an error on our part, you will receive a replacement, or be refunded in full. Damaged or missing item claims must be made within 7 days of receipt of your order. Please send us an E-Mail to make arrangements for refunds or damage claims. All returns must be approved prior to return.
* There will be a 25% re-stocking fee on all made to order organic bedding items and furniture.
Payments- We accept Discover, Visa and Master Card or Pay Pal . You do not need a Pay Pal account to pay for your order. You can also pay with Google Checkout.
What information do we collect?
We collect information from you when you place an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
• To send periodic emails
The email address you provide for order processing, will be used to send you information and updates pertaining to your order.
You may also receive emails from time to time that may include company news, promotions,updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
201 CR 31
Glen Spey, NY 12737
If you have any additional questions, please E-Mail us at: firstname.lastname@example.org