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Shipping & Returns
All orders will be shipped USPS Priority Mail ,
Parcel Post , UPS Ground or Fed Ex
Payments- We accept major credit cards
(Visa, Master Card) which are processed securely through Card Services
International. We also accept Pay Pal . If using Pay Pal you do not
need a Pay Pal account to complete your order.
If you would prefer to pay by check or money order or place your credit card
order over the phone you can reach us at( 845) 313-2371.
*Please note all made to order items such as bedding and
furniture will be charged to your card at time of order.
Processing Time
Your order will usually ship within 3-4 business days if
in stock, but may take up to 2 weeks for some orders & out of
stock items. We will notify you of out of stock items and of any delays.
Some items may be shipped directly from the manufacturer.
Standard Shipping Time
Once shipped Transit time is usually 3
- 7 business days depending on where you want the package delivered.
USA Standard Shipping Costs:
Shipping costs are calculated at the time of check out according to your
order total as follows:
| $0-$20.00 |
$5.95 |
| $20.01-$45.00 |
$6.95 |
| $45.01-$75.00 |
$7.95 |
| $75.01- $100.00 |
$9.95 |
Free Shipping On All orders over $100.00 (Shipping to the US Only (lower 48 states)
* Because of their heavy weight, some orders for larger items and
multiple amounts of cleaning products in one order may require additional shipping charges.
If your order contains both bulk cleaning products and other items you will
still be charged our regular shipping fees for the other items ordered. The
bulk cleaning supplies have shipping included already.
Tax - New York customers will be charged 7.5% sales tax.
Sending a Gift - If you would like a gift card placed in with your
order just put the information in the comments box at checkout and we will
be happy to include your message on a gift card.
Refunds
on Product Returns
We will be happy to refund you for your order if you choose to return your
order within 7 days of receipt. The items MUST be un-used and in
good re-sellable condition. You will be refunded for the cost of the items
less shipping. Be sure to E-Mail support@naturescrib.com for
return instructions. Should the return be due to an error on our part, you
will receive a replacement, or be refunded in full. Damaged or missing item
claims must be made within 7 days of receipt of your order. Please send us
an E-Mail to make arrangements for refunds or damage claims. All returns
must be approved prior to return.
* There will be a 25% re-stocking fee on all made to order organic
bedding items and furniture.
Payments- We accept Discover, Visa and Master Card
or Pay Pal . You do not need a Pay Pal account to pay for your order.
Privacy Policy
What information do we collect?
We collect information from you when you place an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
• To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
Customer will not receive any continual email solicitation from the
company, unless the customer consents to the solicitation at checkout, or
through a double opt-in process. And, if the customer does consent to
receive email from the company, the company agrees to have a simple
unsubscribe option available, along with unsubscribe instructions in every
email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Your Consent
By using our site, you consent to our privacy policy.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
Nature's Crib
201 CR 31
Glen Spey, NY 12737
support@naturescrib.com
845-313-2371
845-856-9042
If you have any additional questions, please E-Mail us at:
support@naturescrib.com
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